Perth Declutter Removals Privacy Policy

1. Introduction

1.1 Perth Declutter Removals ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

1.2 This Privacy Policy explains how Perth Declutter Removals collects, uses, stores and discloses personal information when you use our website, request a quote, book our services or otherwise interact with us.

1.3 By using our website or engaging our services, you acknowledge that your personal information may be collected, used and disclosed in accordance with this Privacy Policy.

1.4 We may update this Privacy Policy from time to time. Any updated version will be published on our website and will take effect from the date of publication.

1.5 Where applicable, Perth Declutter Removals will handle personal information in accordance with the Privacy Act 1988 (Cth) and any other applicable laws.

2. What Information We Collect

2.1 Perth Declutter Removals may collect personal information that is reasonably necessary to provide our services and operate our business.

2.2 The types of personal information we may collect include:

(a) your name;

(b) your telephone number;

(d) your residential, commercial or postal address;

(e) information relating to your booking, enquiry or requested services;

(f) photographs, videos and descriptions of items or properties provided by you;

(g) payment and billing information;

(h) records of communications between you and Perth Declutter Removals, including emails, text messages and phone calls; and

(i) any other information you voluntarily provide to us.

2.3 Where you provide photographs, videos or other information relating to a property, you warrant that you have the authority to provide that information to Perth Declutter Removals.

2.4 Perth Declutter Removals does not intentionally collect sensitive personal information unless it is reasonably necessary for the provision of our services or required by law.

2.5 If you choose not to provide certain information, Perth Declutter Removals may be unable to provide some or all of our services.

2.6 We ask that you do not provide personal information relating to another person unless you have their consent or are otherwise authorised to do so.

3. How We Collect Information

3.1 Perth Declutter Removals may collect personal information directly from you when you:

(a) submit an enquiry through our website;

(b) request a quote;

(d) contact us by phone, email, SMS or social media;

(e) provide photographs, videos or descriptions of items or properties;

(f) make a payment or provide billing information; or

(g) otherwise communicate with us.

3.2 Perth Declutter Removals may also collect certain information automatically through our website and third-party service providers, including:

(a) your IP address;

(b) browser and device information;

(d) pages visited on our website; and

(e) information collected through cookies, analytics tools and advertising platforms.

3.3 Perth Declutter Removals may receive personal information from third parties, including:

(a) family members, friends or other persons making enquiries on your behalf;

(b) real estate agents, property managers or commercial clients;

(d) payment providers; and

(e) other third parties authorised to provide information to us.

3.4 Perth Declutter Removals will only collect personal information by lawful and fair means and, where reasonably practicable, directly from the individual concerned.

4. How We Use Information

4.1 Perth Declutter Removals may use personal information collected from you for purposes including, but not limited to:

(a) providing quotes and responding to enquiries;

(b) scheduling and performing our services;

(d) processing payments and maintaining financial records;

(e) providing customer support and responding to feedback or complaints;

(f) improving our services, website and customer experience;

(g) complying with legal and regulatory obligations; and

(h) protecting the rights, property and safety of Perth Declutter Removals, our customers and third parties.

4.2 Perth Declutter Removals may use photographs, videos and information provided by you to assess the scope of work, prepare quotes and plan the safe and efficient delivery of our services.

4.3 Perth Declutter Removals may use aggregated or de-identified information for business analysis, reporting, operational improvements and marketing purposes.

4.4 Perth Declutter Removals will only use your personal information for the purposes for which it was collected or for purposes that are reasonably related to the provision of our services, unless otherwise required or permitted by law.

4.5 Perth Declutter Removals will not sell your personal information to third parties.

5. Disclosure of Information

5.1 Perth Declutter Removals may disclose your personal information to third parties where reasonably necessary to provide our services, operate our business or comply with our legal obligations.

5.2 The types of third parties to whom we may disclose your personal information include:

(a) employees, contractors and subcontractors engaged by Perth Declutter Removals;

(b) payment processors, banks and financial service providers;

(d) website hosting providers, IT service providers and software platforms;

(e) marketing, analytics and advertising providers;

(f) professional advisers, including accountants, insurers and legal advisers; and

(g) government authorities, regulators or law enforcement agencies where required or authorised by law.

5.3 Perth Declutter Removals will only disclose personal information to third parties to the extent reasonably necessary for the purposes set out in this Privacy Policy.

5.4 Perth Declutter Removals takes reasonable steps to ensure that third-party service providers handle personal information in an appropriate and secure manner.

5.5 Perth Declutter Removals will not sell, rent or knowingly disclose your personal information to unrelated third parties for their own direct marketing purposes without your consent, unless required or authorised by law.

6. Storage and Security

6.1 Perth Declutter Removals takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

6.2 Personal information may be stored in physical and electronic formats, including through third-party service providers used to operate our business.

6.3 Perth Declutter Removals uses a range of administrative, technical and physical safeguards designed to protect the personal information we hold.

6.4 While Perth Declutter Removals takes reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee the absolute security of any information transmitted to or stored by us.

6.5 Perth Declutter Removals will retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records.

6.6 Where personal information is no longer required, Perth Declutter Removals will take reasonable steps to securely destroy, de-identify or otherwise dispose of that information, unless we are required by law to retain it.

6.7 You are responsible for ensuring that any personal information you provide to Perth Declutter Removals is accurate, complete and up to date.

7. Access and Correction

7.1 You may request access to the personal information that Perth Declutter Removals holds about you by contacting us using the details set out in this Privacy Policy.

7.2 Perth Declutter Removals will take reasonable steps to provide access to your personal information within a reasonable period, subject to any exceptions permitted or required by law.

7.3 If you believe that any personal information held by Perth Declutter Removals is inaccurate, incomplete, out of date or misleading, you may request that the information be corrected.

7.4 Perth Declutter Removals will take reasonable steps to correct personal information where it is satisfied that the information is inaccurate, incomplete, out of date or misleading.

7.5 Perth Declutter Removals may require you to verify your identity before providing access to, or correcting, personal information.

7.6 In certain circumstances, Perth Declutter Removals may refuse a request for access to or correction of personal information where permitted or required by law. If this occurs, we will provide reasons for the refusal where reasonably practicable.

7.7 Requests relating to access to, or correction of, personal information should be directed to Perth Declutter Removals using the contact details provided in this Privacy Policy.

8. Third-Party Services

8.1 Perth Declutter Removals uses a range of third-party service providers and platforms to operate its business and deliver its services.

8.2 These third-party providers may collect, process, store or otherwise handle personal information on behalf of Perth Declutter Removals.

8.3 Third-party service providers used by Perth Declutter Removals may include, but are not limited to:

(a) website hosting and e-commerce platforms;

(b) payment processors and financial service providers;

(d) analytics and advertising services;

(e) email, telephone and communication providers; and

(f) cloud storage and information technology providers.

8.4 Perth Declutter Removals may use third-party services such as Shopify, Square, Google Analytics, Google Ads and other service providers to facilitate the operation of its website and business.

8.5 Perth Declutter Removals does not control the privacy practices of third-party service providers. Customers should review the privacy policies and terms of those providers before using their services.

8.6 Perth Declutter Removals takes reasonable steps to engage reputable third-party service providers but is not responsible for the privacy practices, security measures or content of third-party websites, platforms or services.

8.7 Some third-party service providers may store or process personal information outside Australia. By using our website or engaging our services, you acknowledge that your personal information may be transferred, stored or processed in jurisdictions outside Australia.

9. Cookies and Website Analytics

9.1 Perth Declutter Removals may use cookies, analytics tools and similar technologies to improve the functionality, performance and user experience of its website.

9.2 Cookies are small data files that are stored on your device and may be used to recognise your browser, remember preferences and collect information about how you interact with our website.

9.3 Perth Declutter Removals may use cookies and analytics services to collect information including:

(a) your IP address;

(b) browser and device information;

(d) the date and time of your visit;

(e) referral sources; and

(f) general website usage and interaction data.

9.4 Perth Declutter Removals may use third-party analytics and advertising services, including Google Analytics and Google Ads, to better understand website traffic, measure advertising performance and improve our services.

9.5 Information collected through cookies and analytics tools is generally used in an aggregated or de-identified form and is not intended to personally identify individual users.

9.6 Most web browsers allow you to manage, disable or block cookies through your browser settings. However, disabling cookies may affect the functionality and performance of certain parts of our website.

9.7 By continuing to use our website, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy.

10. Marketing Communications

10.1 Perth Declutter Removals may contact you in relation to your enquiry, booking or the services we have provided.

10.2 Communications from Perth Declutter Removals may include:

(a) booking confirmations and reminders;

(b) invoices and payment notifications;

(d) requests for feedback or reviews; and

(e) other communications reasonably related to the services provided.

10.3 Perth Declutter Removals may occasionally send promotional or marketing communications regarding our services, special offers or business updates where permitted by law.

10.4 You may opt out of receiving promotional or marketing communications at any time by contacting Perth Declutter Removals or by following any unsubscribe instructions provided in the communication.

10.5 Even if you opt out of marketing communications, Perth Declutter Removals may continue to contact you regarding existing bookings, invoices, payments or other matters directly related to the provision of our services.

10.6 Perth Declutter Removals will not send unsolicited marketing communications in circumstances prohibited by applicable law.

11. Changes to This Privacy Policy

11.1 Perth Declutter Removals reserves the right to amend or update this Privacy Policy from time to time at its discretion.

11.2 Any changes to this Privacy Policy will take effect from the date on which the updated version is published on our website, unless otherwise stated.

11.3 Perth Declutter Removals encourages customers to review this Privacy Policy periodically to remain informed about how personal information is collected, used and disclosed.

11.4 Your continued use of our website or engagement of our services following the publication of any updated Privacy Policy constitutes acceptance of those changes.

11.5 The most current version of this Privacy Policy will always be available on our website.

12.1 If you have any questions, concerns or requests relating to this Privacy Policy or the personal information held by Perth Declutter Removals, please contact us using the details below:

Perth Declutter Removals

Phone: 0449 620 051

Website: perthdeclutterremovals.com.au

12.2 Perth Declutter Removals will endeavour to respond to privacy-related enquiries and requests within a reasonable timeframe.

12.3 Complaints regarding the handling of personal information should be submitted in writing. Perth Declutter Removals will investigate such complaints and endeavour to resolve them as soon as reasonably practicable.